Senior IT Support Technician

Senior IT Support Technician

CALGARY, AB  : 2/17/2023

Job Description

Job ID#: 21180
Job Category: Senior IT Support Technician
Position Type: Employee-In Mrkt
Duration: Full Time

We are looking for a technically skilled candidate with excellent network, desktop and IT support and customer service skills.
· End user hardware support includes:network equipment (Switches, Routers, WIFI),workstations, mobile phones, printers, copiers and phone systems.
· End user software support for Microsoft Office Suite (2019/2021 and Office 365), Windows Operating System (Windows 10 and 11), QuickBooks and various other software packages
· Ensure all Helpdesk calls are properly entered into Tuor's ticketing system and completed in a timely fashion
· Setup, configure and deploy new and existing hardware and software
· Reference point for all IT-related queries at the user level
· Responding to user needs in a timely manner
· Ensuring the optimal running of all systems
· Occasional on-call responsibilities from time to time
· Any other related IT duties
· Interact with clients in a professional and friendly manner
· Listen to technical needs of the client, understand their problems and implement solutions
· Desktop support
· Installing and configuring hardware and software components to ensure usability
· Troubleshooting hardware and software issues
· Repairing or replacing damaged hardware
· Installing and upgrading anti-virus software to ensure security at the user level
· Performing tests and evaluations of new software and hardware
· Providing support to users and being first point of contact for error reporting
· Establishing relationships with all departments and colleagues
· Ensuring compliance of corporate IT protocols
· Recording technical documentation as may be required

Job Requirements


· Appropriate and relevant technical degree, diploma or certificate from a recognized educational institution
· 5+ years of experience in computer networks and systems maintenance
· A+, Linux+ or Cisco-certified, or similar network associate accreditation is advantageous
· Excellent verbal and written communication skills
· Good interpersonal skills
· Excellent customer service skills
· Attention to detail
· Good problem solving skills.
Some of the Perks at Commerx:
· A fun, casual, fast-paced work environment
· Great office outside downtown with free parking
· Flexible start time
· Competitive base salary with significant bonus potential
· Personal Time Off (PTO) concept
· Continuing education programs
· Benefit program
Job Type: Full-time